Tier 3 & Tier 2 IT Support Job in St. Charles

Culture, Communication, Evolving.

Job Description

ConsultNet is hiring! We are currently accepting resumes for a Tier 2 or Tier 3 Managed Services Technician. If you love providing white-glove service and are looking for an opportunity to grow your technical knowledge, project management, and customer relationship skills, we may be a fit for you.



ConsultNet is a 20+ year-old customer service driven managed service provider. We work primarily with SMB clients located around western Chicago land. As a ConsultNet Managed Services Technician you will plan and implement client IT strategy with a strong focus on quality communication, understanding how services and technology are integrated and supportive of customer business, and most of all deliver white glove service to our customers. We value relationship building, communication, strong initiative and a desire to take ownership of tasks and responsibilities within our team environment, as this is what drives value for our clients.

Ideal Candidate

  • Has previous experience within the managed services sector of IT
  • Has a strong sense of curiosity, and enjoys a fast-paced/high-energy environment
  • Enjoys challenges including technical issues, evolving technology, and continuous learning
  • Can manage and prioritize multiple tasks and projects simultaneously
  • Can break down and simplify problems and solutions identifying root cause, and value
  • Exhibits excellent communication internally and with external non-technical stakeholders
  • Is well versed in business practices and how IT strategy can drive value for clients
  • Has knowledge of industry tools such as RMM/PSA and Scripting
  • Demonstrates technical aptitude and hands on experience both using, and providing remote/onsite troubleshooting, support and implementation of various technologies including:
  • Windows Server 2016 - 2022 , including roles and features such as Active directory, Group policy, DHCP, DNS, Exchange, Print, File and Remote Desktop server services
  • Virtualization (Hyper-V, VMWare), Backup and DR (Veeam, Datto, Druva), Network infrastructure (LAN, WAN, VPN and wireless, including Firewalls, UTM, switching, and WAP)
  • Modern Microsoft desktop operating systems (Windows 10, 11), Office 365, Azure AD, and various desktop applications across a variety of customer vertical markets

Benefits

  • Collaborative, fun, flexible team environment
  • Competitive pay based on experience and knowledge with applicable technologies above
  • Medical, dental, vision insurance
  • Up to 15% bonus paid quarterly with access to incentive program
  • 401K program with employer match
  • Mileage and other travel related expense Reimbursement
  • Certification Reimbursement

Teamwork: applauded.

Culture:

What makes ConsultNet different is our high focus on our culture and how it creates daily and future value for our clients. It is not enough to fix what is broken at the moment, we must monitor and anticipate – communicate and follow up – evolve and deliver with proven systems. Does this sound like a team you want to join?

Communication:

We push communication through automation, but we don’t forget the value of face to face discussions. Face to face with customers to make sure we KNOW them, RESPECT and UNDERSTAND their business models and FOCUS on their priorities.

Internally, we believe in TEAMWORK: leveraging our individuals’ talents, passions and efforts. This includes documentation for each client application as well as effective weekly staff meetings for production, quality control and driving value - for both our customers and ourselves.

I want to apply today

How we make IT better

Follow Up

Communication starts with anticipation. We build into our internal work flow, record keeping and employee performance standard our focus on looking ahead and anticipating your next challenge and opportunity. (Planting Seeds)


Assessing the client, their systems, even their personalities. Follow-up, during and after the work is completed is critical. Making sure the client knows that they we well serviced is important for them and for us.

I want to apply now →

Proven Systems

We have invested in our back office infrastructure and tech tools to enable us to be in more places at the same time. While our techs are the best at adapting and trouble shooting in the moment, we place an even higher priority of anticipation, communication and systems.

Team and Redundancy – We believe in proven systems and our techs are training in the ConsultNet system of design and implementation. That makes for solid back up.

I want to join the team →

Employee Development

We carefully identify where and how we have needs and opportunities to provide value to our clients. This includes clarifying roles and expectations for our driven employees. We have a fast start program for new hires coupled with a 60 day initial review and thereafter, semi-annual reviews. The outcome of the reviews is focused not only improvement opportunities, but also how to perform ‘above and beyond.’

We sit down with each employee and assist them in crafting their individual Employee Development Plan. For our Senior Techs and relationship managers, we include a business plan to help our employees plan, monitor and exceed their own personal growth and ConsultNet goals.

What are you waiting for? Apply already →

We provide comfort to our clients' needs.

Our first priority at ConsultNet is to be a calming influence, identify & triage and set forth a clear set of expectations and next steps. Everything will be okay and the client can ease out of panic mode because we have designed and monitored their system along with anticipating and communicating along the way.

We conduct “well-being checks” with a purposeful regularity. These generate hands on, honest, tell-me-what’s-really-going-on type of interactions. These help us ‘connect’ with the client, demonstrate what we are doing and show value. We communicate directly with employees affected. We keep our team and the ConsultNet relationship manager copied on emails or in our documentation tools.  Sometimes it’s a wave in the doorway or other ways to keep everyone in the loop.

It’s also being present – which leads to comfort, whether we are physically there or not.

I want to be like you

Let's evolve together

The employees that are drawn to ConsultNet come in part because of their drive to excel and work with cutting edge applications of technology in the business setting. We see ourselves as an integral part of the client Senior Management Team, and as such, we much help lead and guide them on how to use and integrate technology to drive their business and their relationship with their clients and employees.  We have a dedicated ‘Tech Time’ set aside weekly to work on current, short term and long range technologies and how they are and can be applied to the business world.

IT is continuing to evolve. We embrace that.

If you have passion for bringing the next solutions to our clients,  consider ConsultNet.

Take the first step.

Like the sound of our work flow, opportunities, and culture?  You've already gotten this far - just fill out the form to let us know what you're all about!

Our Team Page Form

Take the first step.

Like the sound of our work flow, opportunities, and culture?  You've already gotten this far - just fill out the form to let us know what you're all about!

Our Team Page Form

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